120.883 Outsourcing of Administrative and Clinical Work to Different Time Zones – An Issue of Equity, Diversity, and Inclusion
The Medical Society of the State of New York (MSSNY) will advocate that health plans that outsource their customer service facing operations to foreign countries in time zones separated by more than 4 hours from the US time zones should implement 16 or 24-hour availability for their support services staffed by outsourced employees to allow local day shift work schedules for their own outsourced employees in different time zones and provider employees located in similar time zones.
MSSNY will advocate that the American Medical Association supports the policy and advocates for national legislation that health plans that outsource their customer service facing operations to foreign countries in time zones separated by more than 4 hours from the US time zones should implement 16 or 24-hour availability for their support services staffed by outsourced employees to allow local day shift work schedules for their own outsourced employees in different time zones and provider employees located in similar time zones.
MSSNY will urge the American Medical Association to advocate for fair treatment of outsourced employees in vastly different time zones by health plans. (HOD 2023-265)
