120.929 Improving Medical Insurance Customer Service
The Medical Society of the State of New York (MSSNY) will seek regulation or legislation which ensures that all coverage information be made available to health insurance customer service agents to review with patients during phone conversations.
MSSNY will seek regulation or legislation which ensures that all insureds be furnished with copies of their coverage directly through the insurer upon request and that a copy of an insured’s policy be made available through the online login at all times. (HOD 2016-255)
