240.982 Written Confirmation of Insurers’ Verbal (Oral) Information
The Medical Society of the State of New York will urge the Centers for Medicare and Medicaid Services (CMS) and the New York State Department of Financial Services to require all federal, state and private/managed care insurers in New York State to provide physicians with written documentation to support any information conveyed verbally (orally) by telephone representatives at the insurer’s Provider Call Center (Telephone Unit, Enrollment Area or Coding Policy Unit) and further require that written confirmation be done by email and/or “fax back” systems. (HOD 2015-257; Reaffirmed HOD 2025)
